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Refund and Returns Policy

We want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. In-Store Purchases

  • Change of Mind: We accept returns for non-faulty items within 3 days of purchase when accompanied by a valid receipt. Items must be unused, in original packaging, and in resalable condition.

  • Faulty or Damaged Goods: If an item is faulty, damaged, or not as described, you are entitled to a replacement, or refund. Please report issues within 30 days.

  • Non-Returnable Items:

    • Clearance and ex-display items (sold as seen)

    • Custom-made or personalised furniture

2. Online Purchases (Website, Amazon, eBay, Social Media Orders)

  • Right to Cancel: Under the Consumer Contracts Regulations, you have the legal right to cancel and return your order within 3 days of delivery, without giving any reason.

  • Return Conditions:

    • Items must be unused and in original packaging.

    • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

    • Refunds will be issued within 14 days of receiving the returned item using the original payment method.

3. How to Request a Return

Please contact us before returning any item:

Email:  info@adammobilya.co.uk
Phone: +44 77 7470 5000
Return Address: 2 Stratford St N, Birmingham B11 1BU

Include the following in your message:

  • Order number or receipt

  • Item(s) to be returned

  • Reason for return (optional for online returns)

4. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will arrange a replacement, refund, or collection as appropriate.

5. Refund Processing

  • Refunds will be made via the original payment method.

  • Please allow up to 5–10 working days for the refund to appear in your account, depending on your bank or card provider.

  • We reserve the right to deduct for diminished value if returned goods have been handled beyond what is necessary to inspect them.

6. Custom and Made-to-Order Items

Unfortunately, we cannot accept cancellations or returns for custom-made or special-order furniture unless it is faulty or damaged. This does not affect your statutory rights.

7. Need Help?

If you have any questions about returns or refunds, contact our support team at:

Adam Mobilya Shop

Visit our store: 2 Stratford St N, Birmingham B11 1BU
Email: info@adammobilya.co.uk
Phone: +44 77 7470 5000